FFB Dispatch, LLC
Effective Date: August 24, 2026
Last Updated: August 24, 2026
FFB Dispatch, LLC (“FFB Dispatch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, protect, and disclose information when you visit our website, submit a form, communicate with us, use our services, or opt in to receive communications from us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
First and last name
Business or company name
Email address
Telephone and mobile phone number
Mailing or business address
DOT or MC information
Vehicle and equipment information
Carrier and driver information
Dispatching and transportation-related information
Information submitted through website forms
Communications and correspondence with FFB Dispatch
Information necessary to provide our dispatching and related services
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, referring URLs, cookies, and similar website usage information.
We may use information collected from you to:
Provide trucking dispatch and related services
Respond to inquiries and service requests
Communicate with carriers, owner-operators, drivers, customers, and prospective customers
Provide requested quotes or information
Manage customer relationships and accounts
Send service-related notifications
Send appointment or call reminders
Provide dispatch-related updates
Send account or customer-care communications
Send promotional or marketing communications when you have provided the appropriate consent
Improve our website, services, and customer experience
Maintain business and transaction records
Prevent fraud, abuse, or unauthorized activity
Comply with applicable laws, regulations, and legal obligations
When you provide your mobile telephone number and separately consent to receive text messages from FFB Dispatch, LLC, we may use your mobile number to send communications consistent with the consent you provided.
Depending upon your consent, messages may include service communications, customer-care messages, dispatch-related communications, account notifications, requested information, follow-ups, and/or promotional messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.
Consent to receive SMS marketing communications is not a condition of purchasing goods or services from FFB Dispatch, LLC.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your SMS consent, opt-in information, and mobile telephone number will not be sold, rented, or provided to third parties for their own marketing or promotional purposes.
You have the right to withdraw your consent to receive text messages at any time.
To stop receiving SMS messages from FFB Dispatch, LLC, reply:
STOP
After processing your request, you will no longer receive SMS messages associated with that messaging program unless you subsequently provide consent again.
For assistance, reply:
HELP
You may also contact us using the contact information provided at the bottom of this Privacy Policy.
Where permitted by law and when appropriate consent has been obtained, FFB Dispatch, LLC may send you information regarding our services, promotions, offers, dispatching opportunities, company updates, and other information that may be relevant to you.
You may unsubscribe from marketing communications at any time by following the unsubscribe or opt-out instructions contained in the communication.
Opting out of marketing communications does not necessarily prevent us from sending communications necessary to provide services you requested or other non-marketing communications permitted by law.
We may use service providers to help us operate our business and provide services.
These providers may perform functions such as:
Customer relationship management
Website hosting
Cloud storage
Communications
SMS and telephone services
Email delivery
Payment processing
Analytics
Customer support
Information technology and security
Dispatching and operational support
These providers may receive information only as reasonably necessary to perform services on our behalf and are expected to handle such information appropriately.
As stated above, text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.
FFB Dispatch, LLC may use third-party technology platforms, including customer relationship management and communications platforms, to manage customer communications, forms, telephone calls, emails, SMS messages, workflows, and customer records.
Information processed through these systems is used to facilitate communications and provide services requested from FFB Dispatch, LLC.
Our use of these service providers does not authorize them to use your SMS opt-in consent for their own independent marketing purposes.
Our website may use cookies and similar technologies to:
Operate website functionality
Remember preferences
Understand website usage
Measure website performance
Improve our marketing
Analyze visitor interactions
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, satisfy legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
SMS consent and opt-out records may also be retained as necessary to document communication preferences and compliance.
Depending on applicable law, you may have certain rights concerning your personal information.
You may contact us to request that we:
Update or correct certain personal information
Delete certain personal information where applicable
Stop certain marketing communications
Update your communication preferences
Provide information regarding our privacy practices
We may need to verify your identity before processing certain requests.
Our services are intended for businesses, carriers, owner-operators, drivers, and other adults involved in commercial transportation.
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
We may disclose information when reasonably necessary to comply with applicable laws, regulations, subpoenas, court orders, governmental requests, or other legal processes, or when necessary to protect the rights, safety, and property of FFB Dispatch, LLC, our customers, or others.
SMS opt-in consent will not be disclosed to third parties for marketing or promotional purposes.
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.
When we update this Privacy Policy, we may revise the “Last Updated” date displayed at the top of this page.
We encourage you to periodically review this Privacy Policy.
If you have questions regarding this Privacy Policy, your personal information, or our communications practices, please contact:
FFB Dispatch, LLC
Website: http://www.ffbdispatch.com
Email: contact@ffbdispatch.com
Phone: 239-402-8111
Business Address:3606 Enterprise Ave Naples, FL 34119
For SMS assistance, reply HELP to any text message from FFB Dispatch, LLC.
To opt out of SMS messages, reply STOP.
We take your business very seriously, and nothing matters more to us than knowing you’re happy with our service. If you’re ever in Southwest Florida, stop by our office in Naples the coffee is on us, and the family would love to meet you.
FFB Dispatch
© 2026 FFB Logistics LLC d/b/a FFB Dispatch. All rights reserved.